Version 2.4.3 Bug Fixes (June 26)
Dear Metas,If you encounter any issues while playing, please contact us using the following methods:PC: ESC - Support & Feedback - Submit SuggestionMobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit SuggestionWe've been gathering community feedback and actively addressing your concerns.The following issues have been fixed:June 261. Fixed an issue where player attacks on bait boxes could sometimes cause the game to crash.2. We have received feedback from some Metas that Collectibles owned by other characters under the same account were not properly displayed on their current character. After investigation, this issue occurs because the player did not sign in to the character that owns the Collectibles or did not enter Eternaland after the update, causing the Collectible data for that character/Eternaland to not be synchronized. If you encounter a similar situation, please first sign in to the character that owns the Collectible or enter Eternaland (if the Collectible is located there). The relevant data will then be re-synchronized, and the Collectible will be properly displayed on your current character. If you still encounter a similar issue after completing the above steps, please contact us via in-game customer service, and we will promptly investigate and resolve the matter for you.3. Fixed an issue where players would sometimes be unable to recycle facilities while holding tools.4. Fixed an issue with abnormal Radiant stats for the Dune Oracle Set and the Proudscale Warrior Collectible. Metas who encounter this situation will subsequently recover the Radiant stats they should have received.5. Due to the special server stats of Custom Servers, it is not possible to directly distribute reward items via in-game mail. We have changed the Custom Server 3-day consecutive mail drop bonus mentioned in the original announcement to a Custom Server sign-in event and extended the event duration to 7 days. Players on Custom Servers are welcome to visit the corresponding event page at that time to sign in and claim their rewards. Once Human Development Team
If you encounter any issues while playing, please contact us using the following methods:
PC: ESC - Support & Feedback - Submit Suggestion
Mobile: Map left-side menu - Headphones icon at bottom right - Suggestions - Submit Suggestion
We've been gathering community feedback and actively addressing your concerns.
June 26
1. Fixed an issue where player attacks on bait boxes could sometimes cause the game to crash.
2. We have received feedback from some Metas that Collectibles owned by other characters under the same account were not properly displayed on their current character. After investigation, this issue occurs because the player did not sign in to the character that owns the Collectibles or did not enter Eternaland after the update, causing the Collectible data for that character/Eternaland to not be synchronized. If you encounter a similar situation, please first sign in to the character that owns the Collectible or enter Eternaland (if the Collectible is located there). The relevant data will then be re-synchronized, and the Collectible will be properly displayed on your current character. If you still encounter a similar issue after completing the above steps, please contact us via in-game customer service, and we will promptly investigate and resolve the matter for you.
3. Fixed an issue where players would sometimes be unable to recycle facilities while holding tools.
4. Fixed an issue with abnormal Radiant stats for the Dune Oracle Set and the Proudscale Warrior Collectible. Metas who encounter this situation will subsequently recover the Radiant stats they should have received.
5. Due to the special server stats of Custom Servers, it is not possible to directly distribute reward items via in-game mail. We have changed the Custom Server 3-day consecutive mail drop bonus mentioned in the original announcement to a Custom Server sign-in event and extended the event duration to 7 days. Players on Custom Servers are welcome to visit the corresponding event page at that time to sign in and claim their rewards.
Once Human Development Team
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