Workaround & Solution for Stuttering/Performance Issues
Hey everyone,We have been reading through everything you’ve been reporting, and we want to keep this note as direct and useful as possible.Below are the issues we currently know about, the workarounds available：????️ KNOWN ISSUES & WORKAROUNDS\[Critical] Very Low FPS After Entering a MissionFrequency: High, particularly on some high-end CPUs.Workaround: Open Options > Settings and set Simulation Thread Count to 2.\[Major] Crash During GameplayFrequency: Low.Action: If this happens, please send us a report and attach your [c]Player.log[/c] file. (Log location: [c]%USERPROFILE%\\AppData\\LocalLow\\Confiction Labs\\Riftstorm\\Player.log[/c]). Please collect the file before reopening the game to prevent overwriting.\[Major] Multiplayer Movement DesynchronizationFrequency: Low. (Allies moving differently across devices).Workaround: Extract from the current mission, regroup, and try the mission again.\[Major] Player Trapped Inside a Purple BarrierFrequency: Low. (Enemies remain outside and cannot be eliminated).Workaround: The mission must currently be abandoned. Note: Abandoning counts as a failure and applies Weapon Scarring. We are working on a proper fix ASAP.\[Major] Game Becomes Unresponsive When RejoiningFrequency: Medium.Workaround: Restart RIFTSTORM and attempt to rejoin the session again.\[Major] Game Unresponsive During a Containment MissionFrequency: Low, most often during a cutscene.Workaround: Restart the game, equip a different weapon in your loadout, and try again. We are investigating if specific weapons/mods trigger this.\[Minor] Material Loot Remains Stuck on the GroundFrequency: Medium.Status: This is a visual-only issue. The material has already been collected. No further action is required.???? IMMEDIATE HOTFIX PLANS Our first hotfix is targeted for release as soon as implementation and validation are complete.Windows System-Time Detection: An incorrectly synchronized Windows clock can cause login issues. The game will now detect this and display instructions. Fix: Enable automatic time in Windows and use "Sync now" in Date & Time settings.Dedicated Server Support for China: We are working with Quantum to prepare dedicated servers for players in China and surrounding regions. We will provide a separate status update when this is confirmed.???? TARGETED UPDATES (Next Few Weeks) Planned for our first post-launch update:Manual keyboard rebinding (Controller rebinding not included in this pass).Mission room balance adjustments.Challenge Room fixes.Unresponsive application fixes.???? HOW TO HELP US When reporting a problem, please include:A short description of what happened & repro steps.Solo or Co-op?Region and selected server.Basic PC specs.Screenshot, video, or [c]Player.log[/c] file (for crashes).I understand that these issues are frustrating and that some of our fixes are less-than-elegant. Please know that we are not making any excuses and are working to resolve them as quickly as possible. The team and I are monitoring these discussions and Discord, and we are listening.Early Access is where we expected to find problems we could not reproduce internally, but that does not make them any less frustrating when they happen to you. From the bottom of my heart, I am truly sorry that you are not able to enjoy your time in RIFTSTORM to the fullest yet.Thank you for your patience and for continuing to send us detailed reports. We are reading them and passing reproducible issues directly into development. Keep them coming!— Igor, Chief Creative Officer & The Confiction Team
Hey everyone,
We have been reading through everything you’ve been reporting, and we want to keep this note as direct and useful as possible.
Below are the issues we currently know about, the workarounds available：
????️ KNOWN ISSUES & WORKAROUNDS
\[Critical] Very Low FPS After Entering a Mission
Frequency: High, particularly on some high-end CPUs.
Workaround: Open Options > Settings and set Simulation Thread Count to 2.
\[Major] Crash During Gameplay
Frequency: Low.
Action: If this happens, please send us a report and attach your [c]Player.log[/c] file. (Log location: [c]%USERPROFILE%\\AppData\\LocalLow\\Confiction Labs\\Riftstorm\\Player.log[/c]). Please collect the file before reopening the game to prevent overwriting.
\[Major] Multiplayer Movement Desynchronization
Frequency: Low. (Allies moving differently across devices).
Workaround: Extract from the current mission, regroup, and try the mission again.
\[Major] Player Trapped Inside a Purple Barrier
Frequency: Low. (Enemies remain outside and cannot be eliminated).
Workaround: The mission must currently be abandoned. Note: Abandoning counts as a failure and applies Weapon Scarring. We are working on a proper fix ASAP.
\[Major] Game Becomes Unresponsive When Rejoining
Frequency: Medium.
Workaround: Restart RIFTSTORM and attempt to rejoin the session again.
\[Major] Game Unresponsive During a Containment Mission
Frequency: Low, most often during a cutscene.
Workaround: Restart the game, equip a different weapon in your loadout, and try again. We are investigating if specific weapons/mods trigger this.
\[Minor] Material Loot Remains Stuck on the Ground
Frequency: Medium.
Status: This is a visual-only issue. The material has already been collected. No further action is required.
???? IMMEDIATE HOTFIX PLANS Our first hotfix is targeted for release as soon as implementation and validation are complete.
Windows System-Time Detection: An incorrectly synchronized Windows clock can cause login issues. The game will now detect this and display instructions. Fix: Enable automatic time in Windows and use "Sync now" in Date & Time settings.
Dedicated Server Support for China: We are working with Quantum to prepare dedicated servers for players in China and surrounding regions. We will provide a separate status update when this is confirmed.
???? TARGETED UPDATES (Next Few Weeks) Planned for our first post-launch update:
Manual keyboard rebinding (Controller rebinding not included in this pass).
Mission room balance adjustments.
Challenge Room fixes.
Unresponsive application fixes.
???? HOW TO HELP US When reporting a problem, please include:
A short description of what happened & repro steps.
Solo or Co-op?
Region and selected server.
Basic PC specs.
Screenshot, video, or [c]Player.log[/c] file (for crashes).
I understand that these issues are frustrating and that some of our fixes are less-than-elegant. Please know that we are not making any excuses and are working to resolve them as quickly as possible. The team and I are monitoring these discussions and Discord, and we are listening.
Early Access is where we expected to find problems we could not reproduce internally, but that does not make them any less frustrating when they happen to you. From the bottom of my heart, I am truly sorry that you are not able to enjoy your time in RIFTSTORM to the fullest yet.
Thank you for your patience and for continuing to send us detailed reports. We are reading them and passing reproducible issues directly into development. Keep them coming!
— Igor, Chief Creative Officer & The Confiction Team
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