Version 1.4 Known Issues (Updated on May 21 08:26 (UTC))
Greetings, Star Guardians.We would like to inform you of the currently known issues in the game.We are currently investigating the causes of these issues and working on fixes.Any additional issues identified or resolved will be updated through this notice.Please refer to the details below for more information.※ Last Updated: May 21, 2026 (Thu)✦ Known Issues- An issue where characters are moved to an abnormal location upon reconnecting after entering certain instanced content (Added on May 21)* You can move to a normal location by using a warp point on the map.- An issue where the quest reward acquisition animation is displayed when entering any dungeon after completing the ‘Echoes of Hearts’ event quest and claiming the reward- An issue where going back after entering the Echoes of Hearts 'Event Exchange Shop' in PlayStation®5 redirects to a different event screen- Fixed an issue where the hero intermittently gets stuck in certain terrain while progressing through Event Dungeon ’Temple of Love’* If this issue occurs, you can temporarily resolve it by exiting the dungeon or reconnecting to the game.- An issue where some objects are not displayed properly after reconnecting to the game in the ‘Echoes of Hearts’ event field- An issue where reward cubes may intermittently not appear after defeating a boss- An issue where a hero does not appear in the Hero Info screen when first obtained through the ‘Regular SSR Hero Selection Ticket’ * The hero will be displayed correctly in the Hero Info screen after reconnecting.* This issue only occurs when obtaining a hero that has not yet been owned, and for already owned heroes, Potential is granted immediately.- An issue where party invitations may intermittently fail, and a reconnection pop-up is displayed - An issue where the UI for unachieved Mastery rewards is displayed incorrectly in the Potential menu on AOS devices - An issue where the red dot notification for the \[Item] Codex is continuously displayed in certain environments- An issue where game progress may become impossible after a hero dies in certain situations - An issue where characters may occasionally fall endlessly beneath the ground※ These issues will be addressed in future updates.We sincerely apologize for the inconvenience caused.We will continue to do our best to provide a stable gameplay experience.Thank you.
Greetings, Star Guardians.
We would like to inform you of the currently known issues in the game.
We are currently investigating the causes of these issues and working on fixes.
Any additional issues identified or resolved will be updated through this notice.
Please refer to the details below for more information.
※ Last Updated: May 21, 2026 (Thu)
✦ Known Issues
- An issue where characters are moved to an abnormal location upon reconnecting after entering certain instanced content (Added on May 21)
* You can move to a normal location by using a warp point on the map.
- An issue where the quest reward acquisition animation is displayed when entering any dungeon after completing the ‘Echoes of Hearts’ event quest and claiming the reward
- An issue where going back after entering the Echoes of Hearts 'Event Exchange Shop' in PlayStation®5 redirects to a different event screen
- Fixed an issue where the hero intermittently gets stuck in certain terrain while progressing through Event Dungeon ’Temple of Love’
* If this issue occurs, you can temporarily resolve it by exiting the dungeon or reconnecting to the game.
- An issue where some objects are not displayed properly after reconnecting to the game in the ‘Echoes of Hearts’ event field
- An issue where reward cubes may intermittently not appear after defeating a boss
- An issue where a hero does not appear in the Hero Info screen when first obtained through the ‘Regular SSR Hero Selection Ticket’
* The hero will be displayed correctly in the Hero Info screen after reconnecting.
* This issue only occurs when obtaining a hero that has not yet been owned, and for already owned heroes, Potential is granted immediately.
- An issue where party invitations may intermittently fail, and a reconnection pop-up is displayed
- An issue where the UI for unachieved Mastery rewards is displayed incorrectly in the Potential menu on AOS devices
- An issue where the red dot notification for the \[Item] Codex is continuously displayed in certain environments
- An issue where game progress may become impossible after a hero dies in certain situations
- An issue where characters may occasionally fall endlessly beneath the ground
※ These issues will be addressed in future updates.
We sincerely apologize for the inconvenience caused.
We will continue to do our best to provide a stable gameplay experience.
Thank you.
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