Server Issues and Login Queues

Greetings everyone!We are aware of all the login queues and issues with items, merchants etc. We are working to resolve these issues, but it requires some time to get everything done properly. And I emphasize _PROPERLY_ because it is of utmost importance that these systems are done with care, otherwise we can end up with even bigger issues.Here is a statement by our Server Technician:We have identified two main issues that were overlooked prior to the season launch: A bottleneck with the traffic on the "Main"" server that the game communicates with from time to time, especially right after login. This can cause the unfortunate black loading screen right after getting in from a queue that's way too long. The other culprit is related to the long queues as well: We (as in I, the dumb sysadmin) didn't anticipate such a huge portion of the old playerbase coming back to the launch. While this player redemption is a good thing and tells us we're doing something right, there is one thing we didn't do at all; offer migration. Mostly affected regions are Europe 1, Americas 1 and Asia 1. Other Login regions seem to be doing fine. We'll be working over the weekend to address these issues as priority number one.You can expect free account migration from the bloated servers (via HSPortal) and way better performance with the main server as soon as possible. We do not want to make empty promises, but this I promise: we do everything we physically can to get these in early next week, hopefully Monday.- TomPlease be patient, we will solve this!

Apr 4, 2026 - 23:18

Greetings everyone!

We are aware of all the login queues and issues with items, merchants etc. We are working to resolve these issues, but it requires some time to get everything done properly. And I emphasize _PROPERLY_ because it is of utmost importance that these systems are done with care, otherwise we can end up with even bigger issues.

Here is a statement by our Server Technician:

We have identified two main issues that were overlooked prior to the season launch: A bottleneck with the traffic on the "Main"" server that the game communicates with from time to time, especially right after login. This can cause the unfortunate black loading screen right after getting in from a queue that's way too long. The other culprit is related to the long queues as well: We (as in I, the dumb sysadmin) didn't anticipate such a huge portion of the old playerbase coming back to the launch. While this player redemption is a good thing and tells us we're doing something right, there is one thing we didn't do at all; offer migration. Mostly affected regions are Europe 1, Americas 1 and Asia 1. Other Login regions seem to be doing fine. We'll be working over the weekend to address these issues as priority number one.

You can expect free account migration from the bloated servers (via HSPortal) and way better performance with the main server as soon as possible. We do not want to make empty promises, but this I promise: we do everything we physically can to get these in early next week, hopefully Monday.

- Tom

Please be patient, we will solve this!

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