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Version 2.3.1 Bug Fixes (January 22)

Dear Metas,If you encounter any issues while playing, please contact us using the following methods:PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.If you're offline, you can also report issues via our official email: https://oncehuman@global.netease.com. We'll investigate as soon as we receive your message.We've been gathering community feedback and actively addressing your concerns.The following are the ongoing/completed fixes:January 22The following frequently reported issues are expected to be resolved within today:1. After the version update, many iOS players may frequently encounter crashes. We have identified the issue and are urgently working on fixing it, with the resolution expected to be completed within today. We sincerely apologize for the inconvenience caused.2. We have received extensive feedback from online players regarding the issue of "excessive resource consumption for reinforcing territories in the Pollution Zone." After an urgent internal investigation, we discovered that this issue was caused by a numerical calculation error. We deeply apologize for this. We will fix this numerical issue within today. For all players who have already reinforced their territories, we will compensate you for the materials used in reinforcing the territories via in-game mail after the fix is completed.3. We found that the game mistakenly placed the RaidZone's description of Corrosion effects in the Pollution Zone territories to non-RaidZone scenarios. The original description for Corrosion effects in territories stated: "Corrosion effects will gradually reduce the durability of structural buildings (foundations, walls, etc.) within the territory, with a minimum reduction to 20%." This rule only applies to RaidZones scenarios. For all non-RaidZone servers, the Corrosion rules for Pollution Zone territories are: "Corrosion effects will gradually reduce the durability of all building facilities within the territory until they are completely destroyed. Once destroyed, all property exceeding the vault capacity will be lost." Due to our oversight in documentation, we sincerely apologize for the negative experience caused to players. The adjustment to this description is expected to be completed within today.4. We have received numerous player inquiries about why the Deviation Generator does not work in the Pollution Zone. This is because, under the current Pollution Zone mechanism, players need to completely move their territories into the Pollution Zone for the related facilities to take effect.The following issues have already been resolved:1. Fixed an issue where Metas could not enter a new server after registration in certain cases.2. Fixed an issue where purchasing a large number of Dust Packs could cause lag.3. Fixed an issue where Deviation skins were not properly synced cross characters.4. Fixed an issue where frequent pop-up prompts occurred during world switching in certain cases.Once Human Development Team

XINKER - Business and Income Tips

Jan 22, 2026 - 17:42

Dear Metas,

If you encounter any issues while playing, please contact us using the following methods:

PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.

Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.

If you're offline, you can also report issues via our official email: https://oncehuman@global.netease.com. We'll investigate as soon as we receive your message.

We've been gathering community feedback and actively addressing your concerns.

The following are the ongoing/completed fixes:

January 22

The following frequently reported issues are expected to be resolved within today:

1. After the version update, many iOS players may frequently encounter crashes. We have identified the issue and are urgently working on fixing it, with the resolution expected to be completed within today. We sincerely apologize for the inconvenience caused.

2. We have received extensive feedback from online players regarding the issue of "excessive resource consumption for reinforcing territories in the Pollution Zone." After an urgent internal investigation, we discovered that this issue was caused by a numerical calculation error. We deeply apologize for this. We will fix this numerical issue within today. For all players who have already reinforced their territories, we will compensate you for the materials used in reinforcing the territories via in-game mail after the fix is completed.

3. We found that the game mistakenly placed the RaidZone's description of Corrosion effects in the Pollution Zone territories to non-RaidZone scenarios. The original description for Corrosion effects in territories stated: "Corrosion effects will gradually reduce the durability of structural buildings (foundations, walls, etc.) within the territory, with a minimum reduction to 20%." This rule only applies to RaidZones scenarios. For all non-RaidZone servers, the Corrosion rules for Pollution Zone territories are: "Corrosion effects will gradually reduce the durability of all building facilities within the territory until they are completely destroyed. Once destroyed, all property exceeding the vault capacity will be lost." Due to our oversight in documentation, we sincerely apologize for the negative experience caused to players. The adjustment to this description is expected to be completed within today.

4. We have received numerous player inquiries about why the Deviation Generator does not work in the Pollution Zone. This is because, under the current Pollution Zone mechanism, players need to completely move their territories into the Pollution Zone for the related facilities to take effect.

The following issues have already been resolved:

1. Fixed an issue where Metas could not enter a new server after registration in certain cases.

2. Fixed an issue where purchasing a large number of Dust Packs could cause lag.

3. Fixed an issue where Deviation skins were not properly synced cross characters.

4. Fixed an issue where frequent pop-up prompts occurred during world switching in certain cases.

Once Human Development Team

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