Introducing the Forza Feedback Portal

The Forza Community Team reads your feedback every day, and, with the release of Forza Horizon 5 in 2021, we created a centralized and more structured way to receive this feedback through the Troubleshooting Hub and Suggestions Hub on the official Forza Forums.  
 
These Hubs have provided visibility to see what other players were reporting or suggesting, bringing more attention to popular topics. The upvoting feature also helped everyone at work developing Forza games to quantify community interest in a meaningful way.   
 
With the release of Forza Horizon 6, we’re relaunching the hubs on a new platform we’re calling the Forza Feedback Portal. You can find the portal linked at https://www.forza.net/feedback.

 
 
The Forza Feedback Portal will continue to be the all-in-one location to raise bug reports, make suggestions, and search and vote on existing topics sorted by category and tags. 
If we decide it’s a good fit for Forza, we’ll update the threads for the relevant ideas and let you know! 
 
The Forza Horizon 6 Suggestions section is active starting today, and the Bug Reporting section will be active with the start of Early Access on May 15. Using the portal is the only way to guarantee that raised issues are being reviewed by the right people, so we encourage you to get started in the portal today. 
 
Note that with the move from the Forums, accessing the new Forza Feedback portal will require setting up a new account with Atlassian. This account is not tied to your Xbox Gamertag and can use an email address of your choice. See our Getting Starting guide for detailed steps. 

Moving the portal to a new platform also required resetting the vote counts for existing suggestions to zero. The team has preserved the existing counts, but we’re using this as an opportunity to start fresh and monitor new activity. 

Whether it’s related to cars, tracks, the quality of racing, features, or anything else that fits in Forza, we’ll be regularly reviewing your requests with the teams directly responsible for those aspects of the game.  

When landing in the portal, you’ll first navigate by game title. Within the Forza Horizon 6 menu, we’ve separated suggestions by Cars and General gameplay ideas. In each of these submenus you’ll see a link to a detailed “Getting Started guide.” We ask that you read the guide first, so you understand how to navigate and vote on existing topics, and the rules that you must adhere to when posting ideas. In short, these rules are: 

• Follow the Forza Code of Conduct. 

• One idea per topic – no combination of ideas or lists – clearly described in the title and in comments. This is necessary for vote tracking.   

• One topic per idea – search for existing topics to upvote and add to avoid creating duplicate topics.   

• Use the right category so players and developers can find what they’re looking for. 

We frequently encounter suggestions in a category other than where they should be.  The most common is requests for car models to be added to the game. These go in the Car Suggestions menu only, not the General Suggestions menu. Refer to the Getting Started guide for where to post each type of suggestion. 

In addition to posting, it's essential that you upvote other ideas that you agree with – the more votes a suggestion has, the clearer it will be to us and all the teams working on Forza games just how important it is to you. 

Remember that clarity is important when sharing feedback, so we can ensure our teams understand the full context around your idea. 

Always be nice to each other. We’re all here to make Forza games better for everyone!  Commenting on existing suggestions should be done to endorse or add context to them; if you disagree with a suggestion, skip the topic and create your own suggestion.   
 
Do not engage with spam or inappropriate posts; instead, you should report these to our teams. Our community Moderators will take action where necessary, including merging duplicate topics or moving them to the correct category. 

When Forza Horizon 6 first becomes available to play with Early Access on May 15, we’ll open the Bug Reporting section for reports. As with the Suggestions section, it’s important to first read our “Getting Started guide” to understand how to navigate and vote on existing topics, and the rules that you must adhere to when posting ideas. In short, these rules are: 

• Follow the Forza Code of Conduct.  

• One idea per topic – no combination ideas or lists – clearly described in the title and in comments. This is necessary for vote tracking.   

• One topic per idea – search for existing topics to upvote and add to avoid creating duplicate topics.   

• Use the right category so players and developers can find what they’re looking for. 

 
For our monitoring and processing, “bugs” are issues with the game not working as intended and affecting gameplay across multiple players. Feedback about items that you feel should be changed or improved, but are not game breaking, should be put in the Suggestions menu. This includes feedback about how in-game cars look and sound, which goes in the General Suggestions > Car Features > Car Modeling subcategory. 
 
For individual player-related issues such as game crashes, these should be reported directly to Forza Support so the team can look into your account. Read through the articles and FAQs, and use the link at the bottom of each article to Submit a Ticket. Enforcement issues are only for Forza Support to address and will be removed from the Forza Feedback portal. 
 
With bug reports, we’re looking for detailed reproduction steps in order to effectively investigate issues. When creating a report, dropdowns will allow you to select the platform you’re using. If you’re experiencing the same issue as an existing report, comments should also include your platform. Other details in the comments should include: confirmation that you’ve attempted a device reboot (or GPU driver rollback) that did not resolve the issue; the date and time you first encountered the issue; the car and game mode you were in; and steps that reproduce the issue reliably.  
 
The Forza team will update topics with a Status to indicate progress on resolving bugs. Please understand that investigating, developing, and releasing a fix is a process that takes time, and we won’t be able to immediately resolve issues as they’re reported. However, the portal will help us to understand how widespread each issue is, so we can prioritize our development efforts and inform our players on the current progress of each submitted report. 

 
As new features and fixes are introduced into Forza Horizon 6, we’ll be sure to highlight the new additions that are inspired by your feedback. Introducing a new feature or change into a game isn’t an easy process. It requires concepts and prototyping, development time and testing, and continuous iteration until it ships. Game dev is never a linear process, so whenever we greenlight one of the community’s ideas, it might be some time before it shows up in the game. 
 
We can’t wait to read your feedback, and we look forward to shaping the future of Forza games together with our community.