April Known Issues
Greetings, Descendants. Here are the major issues that were found for The First Descendant in April. We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before April. Please keep track of the updates during your gameplay. \[April 2nd]■ An issue where the combat HUD would occasionally be displayed late upon starting a Mission, and players would join Party Voice Chat with a delay- This issue is currently under investigation, and we will provide a fix as soon as the cause is identified. ■ An issue where the Research Acceleration Effect was displayed lower than the actual applied value during “Void Erosion Purge: Normal Stage 10”- We have identified an issue where the Research Acceleration Effect is displayed as 100 seconds when clearing the “Eroded Vulgus Reactor” and “Twisted Ancestors Facility” during “Void Erosion Purge: Normal Stage 10”.- This issue only affects the displayed value, and the actual Research Acceleration Effect is correctly applied as 150 seconds.- This issue is scheduled to be fixed in the 1.3.25 Update. ■ An issue where the “The Reborn Assassins” Head Skin (Dia) model is displayed abnormally- We have identified an issue where, when equipping the “The Reborn Assassins” Head Skin (Dia), parts of the model overlap with the body skin. \[Previous Known Issues]■ Intel CPU Issue- Crashes have been reported on some Intel 13th and 14th generation CPUs.- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.This issue can be partially resolved by adjusting power limits in the BIOS.- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference. ■ Temporary solutions for client termination issues with certain antivirus Programs- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.(1) ‘Bitdefender’ Temporary Solution \[[url="https://www.bitdefenderkorea.co.kr/support/faq.asp?category=6"]FAQ[/url]]- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.(2) ‘McAfee Agent’ Temporary Solution \[[url="https://www.mcafee.com/support/"]FAQ[/url]]- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it. ■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.- Customer Support Access: Official Website > Customer Support > FAQ > Contact Us Thank you.
Here are the major issues that were found for The First Descendant in April.
We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before April. Please keep track of the updates during your gameplay.
■ An issue where the combat HUD would occasionally be displayed late upon starting a Mission, and players would join Party Voice Chat with a delay
- This issue is currently under investigation, and we will provide a fix as soon as the cause is identified.
■ An issue where the Research Acceleration Effect was displayed lower than the actual applied value during “Void Erosion Purge: Normal Stage 10”
- We have identified an issue where the Research Acceleration Effect is displayed as 100 seconds when clearing the “Eroded Vulgus Reactor” and “Twisted Ancestors Facility” during “Void Erosion Purge: Normal Stage 10”.
- This issue only affects the displayed value, and the actual Research Acceleration Effect is correctly applied as 150 seconds.
- This issue is scheduled to be fixed in the 1.3.25 Update.
■ An issue where the “The Reborn Assassins” Head Skin (Dia) model is displayed abnormally
- We have identified an issue where, when equipping the “The Reborn Assassins” Head Skin (Dia), parts of the model overlap with the body skin.
■ Intel CPU Issue
- Crashes have been reported on some Intel 13th and 14th generation CPUs.
- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.
This issue can be partially resolved by adjusting power limits in the BIOS.
- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference.
■ Temporary solutions for client termination issues with certain antivirus Programs
- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.
(1) ‘Bitdefender’ Temporary Solution \[[url="https://www.bitdefenderkorea.co.kr/support/faq.asp?category=6"]FAQ[/url]]
- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.
(2) ‘McAfee Agent’ Temporary Solution \[[url="https://www.mcafee.com/support/"]FAQ[/url]]
- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it.
■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly
- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.
- Customer Support Access: Official Website > Customer Support > FAQ > Contact Us
Thank you.
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