Apology Notice for Game Access Error on May 26 (Tue)
Greetings, Descendants.This is the Director of The First Descendant, Minseok Joo. From 12:00 PDT on May 26 (Tue), a game access error occurred on the Steam and Nexon platforms, lasting approximately 17 hours. I am writing this directly, as the Director, to personally apologize to all Descendants who experienced this extended disruption to your gameplay experience.We sincerely apologize for the inconvenience.This issue was triggered by an unannounced policy change from an external authentication service, which caused a problem in a login process that had previously been functioning normally. However, this does not justify a disruption lasting 17 hours. The fact that delays in our identification and recovery process allowed the issue to persist for such an extended period of time is entirely our responsibility.We worked closely with the relevant internal teams and external partners to resolve the issue, and the game is now accessible as normal.We will take this incident as an opportunity to establish faster incident response capabilities for service-critical areas such as authentication handling, and to reinforce stability measures including contingency plans, so that similar issues do not occur in the future.Even if a situation like today's were to arise again, we are committed to ensuring that our Descendants are never left waiting for this long. We are truly sorry for the wait today, and sincerely grateful for your patience.As a gesture of apology to the Descendants affected by this disruption, we have prepared additional compensation on top of what was previously announced, which will be distributed together on Friday.For more details, please refer to the previously posted notice, 'Compensation for Game Access Error on May 26 (Tue).' Sincerely, Minseok Joo
This is the Director of The First Descendant, Minseok Joo.
From 12:00 PDT on May 26 (Tue), a game access error occurred on the Steam and Nexon platforms, lasting approximately 17 hours. I am writing this directly, as the Director, to personally apologize to all Descendants who experienced this extended disruption to your gameplay experience.
We sincerely apologize for the inconvenience.
This issue was triggered by an unannounced policy change from an external authentication service, which caused a problem in a login process that had previously been functioning normally. However, this does not justify a disruption lasting 17 hours. The fact that delays in our identification and recovery process allowed the issue to persist for such an extended period of time is entirely our responsibility.
We worked closely with the relevant internal teams and external partners to resolve the issue, and the game is now accessible as normal.
We will take this incident as an opportunity to establish faster incident response capabilities for service-critical areas such as authentication handling, and to reinforce stability measures including contingency plans, so that similar issues do not occur in the future.
Even if a situation like today's were to arise again, we are committed to ensuring that our Descendants are never left waiting for this long. We are truly sorry for the wait today, and sincerely grateful for your patience.
As a gesture of apology to the Descendants affected by this disruption, we have prepared additional compensation on top of what was previously announced, which will be distributed together on Friday.
For more details, please refer to the previously posted notice, 'Compensation for Game Access Error on May 26 (Tue).'
Sincerely, Minseok Joo
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