Compensation for the Temporary Server Issue

Dear Players,From 16:10 to 16:45 PST, due to a server machine malfunction, game access and gameplay were not operating smoothly, and we were required to conduct an emergency maintenance.During this time, there were issues affecting cash item purchases, the use of certain items, participation in some events, and the acquisition of El Resonance.For cash item purchases, refunds have been processed accordingly.For cases where item usage was affected, restoration measures have been completed.We sincerely apologize for the inconvenience caused to your gameplay due to the server machine issue.As for issues related to the acquisition of El Resonance and similar matters, individual restoration is unfortunately difficult. Therefore, we will be providing compensation to all users through a special event (available until March 4, 23:59 PST), as detailed below:For characters with El Resonance level 350 or higher:2x El Resonance EXP2x Drop RateLogin Event Reward (for level 99 and above, available after 5 minutes of login):\[Cobo] Unlimited Potion 2 Kinds (1 Day) CubeEl’s Resonance Potion (100x Concentrated) ×5We once again sincerely apologize for the inconvenience and greatly appreciate your understanding and continued support.– Elsword Team

Mar 3, 2026 - 17:50

Compensation for the Temporary Server Issue

Dear Players,

From 16:10 to 16:45 PST, due to a server machine malfunction, game access and gameplay were not operating smoothly, and we were required to conduct an emergency maintenance.
During this time, there were issues affecting cash item purchases, the use of certain items, participation in some events, and the acquisition of El Resonance.

For cash item purchases, refunds have been processed accordingly.
For cases where item usage was affected, restoration measures have been completed.
We sincerely apologize for the inconvenience caused to your gameplay due to the server machine issue.

As for issues related to the acquisition of El Resonance and similar matters, individual restoration is unfortunately difficult. Therefore, we will be providing compensation to all users through a special event (available until March 4, 23:59 PST), as detailed below:

For characters with El Resonance level 350 or higher:
2x El Resonance EXP
2x Drop Rate
Login Event Reward (for level 99 and above, available after 5 minutes of login):
\[Cobo] Unlimited Potion 2 Kinds (1 Day) Cube
El’s Resonance Potion (100x Concentrated) ×5

We once again sincerely apologize for the inconvenience and greatly appreciate your understanding and continued support.

– Elsword Team

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