Progress Report Regarding AOS Inaccessibility Issue After 5/28 Scheduled Update
Hello, this is Project Moon.We have identified an issue where, after the May 28th, 2026, Scheduled Update, the game became inaccessible on certain AOS devices due to the persistent black screen issue after launching the game.We are testing the game from all available angles to restore our Managers' access to the game on AOS as soon as possible; however, at the time of writing this announcement, the exact cause of the issue is still under investigation.Investigations into resolving this issue are underway alongside Unity's technical support team. We greatly appreciate our Managers' patience while we work to fix this issue as quickly as possible.If this issue is resolved before the Jun. 4th Scheduled Update, we will inform you of further information regarding the issue and the mobile platforms' update progress via an additional notice.Also, as we understand that there may be Managers who could not obtain the "May 28th Scheduled Update Error Compensation," we have extended the compensation claim period by an extra 2 weeks, from Jun. 4th to Jun. 18th.[ May 28th Scheduled Update Error Compensation Period Extension ]Before : Can be claimed until Jun. 4th, 2026 10:00 (KST)After : Compensation period has been extended to Jun. 18th, 2026, 10:00 (KST)Work is underway to identify and address the cause of the issue to re-enable access on all supported AOS platforms.We sincerely apologize for the inconvenience.
Hello, this is Project Moon.
We have identified an issue where, after the May 28th, 2026, Scheduled Update, the game became inaccessible on certain AOS devices due to the persistent black screen issue after launching the game.
We are testing the game from all available angles to restore our Managers' access to the game on AOS as soon as possible; however, at the time of writing this announcement, the exact cause of the issue is still under investigation.
Investigations into resolving this issue are underway alongside Unity's technical support team. We greatly appreciate our Managers' patience while we work to fix this issue as quickly as possible.
If this issue is resolved before the Jun. 4th Scheduled Update, we will inform you of further information regarding the issue and the mobile platforms' update progress via an additional notice.
Also, as we understand that there may be Managers who could not obtain the "May 28th Scheduled Update Error Compensation," we have extended the compensation claim period by an extra 2 weeks, from Jun. 4th to Jun. 18th.
[ May 28th Scheduled Update Error Compensation Period Extension ]Before : Can be claimed until Jun. 4th, 2026 10:00 (KST)
After : Compensation period has been extended to Jun. 18th, 2026, 10:00 (KST)
Work is underway to identify and address the cause of the issue to re-enable access on all supported AOS platforms.
We sincerely apologize for the inconvenience.
We have identified an issue where, after the May 28th, 2026, Scheduled Update, the game became inaccessible on certain AOS devices due to the persistent black screen issue after launching the game.
We are testing the game from all available angles to restore our Managers' access to the game on AOS as soon as possible; however, at the time of writing this announcement, the exact cause of the issue is still under investigation.
Investigations into resolving this issue are underway alongside Unity's technical support team. We greatly appreciate our Managers' patience while we work to fix this issue as quickly as possible.
If this issue is resolved before the Jun. 4th Scheduled Update, we will inform you of further information regarding the issue and the mobile platforms' update progress via an additional notice.
Also, as we understand that there may be Managers who could not obtain the "May 28th Scheduled Update Error Compensation," we have extended the compensation claim period by an extra 2 weeks, from Jun. 4th to Jun. 18th.
[ May 28th Scheduled Update Error Compensation Period Extension ]Before : Can be claimed until Jun. 4th, 2026 10:00 (KST)
After : Compensation period has been extended to Jun. 18th, 2026, 10:00 (KST)
Work is underway to identify and address the cause of the issue to re-enable access on all supported AOS platforms.
We sincerely apologize for the inconvenience.
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