May Known Issues
Greetings, Descendants. Here are the major issues that were found for The First Descendant in May. We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before May. Please keep track of the updates during your gameplay. \[May 15th]■ An issue where the 'Increased Sensory' skill malfunctions while Ultimate Gley's Transcendent Module 'Blood and Iron' is equipped- We have identified an issue where additional damage effects are applied to melee weapons and firearms when using the 'Increased Sensory' skill while the 'Frenzied' skill is inactive with 'Blood and Iron' equipped.- This issue is scheduled to be fixed in the 1.3.28 Update. \[Previous Known Issues]■ Intel CPU Issue- Crashes have been reported on some Intel 13th and 14th generation CPUs.- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.This issue can be partially resolved by adjusting power limits in the BIOS.- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference. ■ Temporary solutions for client termination issues with certain antivirus Programs- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.(1) ‘Bitdefender’ Temporary Solution \[[url="https://www.bitdefenderkorea.co.kr/support/faq.asp?category=6"]FAQ[/url]]- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.(2) ‘McAfee Agent’ Temporary Solution \[[url="https://www.mcafee.com/support/"]FAQ[/url]]- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it. ■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.- Customer Support Access: Official Website > Customer Support > FAQ > Contact Us Thank you.
Here are the major issues that were found for The First Descendant in May.
We will continually update this notice with any additional issues and bugs that are found, as well as any impactful issues identified before May.
Please keep track of the updates during your gameplay.
■ An issue where the 'Increased Sensory' skill malfunctions while Ultimate Gley's Transcendent Module 'Blood and Iron' is equipped
- We have identified an issue where additional damage effects are applied to melee weapons and firearms when using the 'Increased Sensory' skill while the 'Frenzied' skill is inactive with 'Blood and Iron' equipped.
- This issue is scheduled to be fixed in the 1.3.28 Update.
■ Intel CPU Issue
- Crashes have been reported on some Intel 13th and 14th generation CPUs.
- On PCs using these CPUs, the game may forcefully shut down with an error message stating 'Out of video memory' when launched.
This issue can be partially resolved by adjusting power limits in the BIOS.
- We are awaiting a response from Intel regarding this issue, and we are sharing Intel's official response for your reference.
■ Temporary solutions for client termination issues with certain antivirus Programs
- We have requested for exceptions for The First Descendant to antivirus programs, but some have not been implemented. Below are temporary solutions for this problem.
(1) ‘Bitdefender’ Temporary Solution \[[url="https://www.bitdefenderkorea.co.kr/support/faq.asp?category=6"]FAQ[/url]]
- Go to System Protection > Advanced Threat Detection (ATD) > Manage Exclusions menu, select the file or folder for The First Descendant, and save.
(2) ‘McAfee Agent’ Temporary Solution \[[url="https://www.mcafee.com/support/"]FAQ[/url]]
- Go to McAfee Security > Navigation > Quarantined and Trusted Items, select TheFirstDescendant.exe from the quarantined programs list, and restore it.
■ Solutions for ‘Easy Anti-Cheat’ not functioning correctly
- If Easy Anti-Cheat malfunctions, refer to the FAQ for solutions. If the issue persists, please contact customer support with relevant screenshots.
- Customer Support Access: Official Website > Customer Support > FAQ > Contact Us
Thank you.
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